Where to send a question

They are the fastest route for anything about a test they assigned, a score you did not expect, or access to a group. A tutor can open your attempt and read it question by question — what you answered, what was correct, how long each one took — which nobody reading the support mailbox can do for you.

If you reached this platform through a school or whoever gave you the link, that is the same channel and the same advice.

The frequently asked questions cover what this is, where the questions come from, what it costs, what runs on which device and what is stored about you. How a score is produced — including the conversion tables themselves — is on the scoring page.

Report it from the question itself rather than by email. Inside a test or a drill, Report a problem sits in the question’s own controls and files the report against that exact question, with the reason you pick. Reporting changes nothing about the attempt you are in: the question is scored exactly as it would have been and the clock does not stop.

An emailed report has to be matched back to a question by hand, so it is the slower route to the same queue.

What tutor accounts do is written up in full, including what they do not do. Accounts are set up by hand rather than through sign-up, so email the address above and say roughly how many students you teach.

What is stored, which cookies are set and which two services receive anything is described on the privacy page. There is no delete-my-account button and no self-serve export in the product, so a deletion request is handled by hand: email the address above from the address the account uses, so it can be matched to an account without a further exchange.

Same address — support@satexamcenter.com. No turnaround time is promised on this page, because nothing in the software enforces one.